FAQs


  • Chevron down How do I get to the Ferry from downtown Vancouver to Victoria?
  • The V2V terminal is located on Level 2 of the Vancouver Harbour Flight Centre, 1055 Canada Place, past the Olympic Cauldron at Jack Poole Plaza, Waterfront Walkway.

  • Chevron down How do I get to the Ferry from downtown Victoria to Vancouver?
  • The V2V check-in location is at the wharf gate on the waterfront level of the Steamship Terminal building, at 470 Belleville Street.

  • Chevron down Where is the sales centre for the Ferry from downtown Victoria to Vancouver?
  • The V2V sales centre can be found at street level, inside the Steamship Terminal building, located next to Starbucks.

  • Chevron down What is the difference between BC Ferries and V2V?
  • V2V is a premium cruise service connecting downtown Vancouver and downtown Victoria. No bus transfers or lengthy cab rides to ferry terminals needed: Comfortable and Convenient, Downtown to Downtown.

  • Chevron down Where does the downtown Vancouver to downtown Victoria Ferry leave from?
  • The V2V dock in Vancouver is located at Gate 1 on Level 1 of the Vancouver Harbour Flight Centre, beside the Seaplane docks. It is accessible by the stairs or the elevator.

  • Chevron down Where does the downtown Victoria to downtown Vancouver Ferry leave from?
  • The V2V dock in Victoria is located at the wharf gate on the waterfront level of the Steamship Terminal building, at 470 Belleville Street.

  • Chevron down What time does the downtown Vancouver to Victoria Ferry leave?
  • The V2V Empress leaves downtown Vancouver every day at 8am in the morning, from March 15th to October 31st.

  • Chevron down What time does the downtown Victoria to Vancouver Ferry leave?
  • The V2V Empress leaves downtown Victoria daily at 2pm from March 15th to April 15th and October 1st to October 31st, and daily at 4:30pm between April 16th to September 30th.

  • Chevron down How long does the downtown Vancouver to Victoria Ferry take?
  • The downtown Vancouver to downtown Victoria cruise on the V2V Empress takes 3 hours and 30 minutes.

  • Chevron down How long does the downtown Victoria to Vancouver Ferry take?
  • The downtown Victoria to downtown Vancouver cruise on the V2V Empress takes 3 hours and 30 minutes.

  • Chevron down How much is the Ferry from downtown Vancouver to Victoria?
  • Premium class starts at C$110 per person one way and Royal class starts at C$165 per person one way.

  • Chevron down How much is the Ferry from downtown Victoria to Vancouver?
  • Premium class starts at C$110 per person one way and Royal class starts at C$165 per person one way.

  • Chevron down How much is a day trip on the Ferry from downtown Vancouver to Victoria?
  • Premium class day trips start at C$220 per person return and Royal class day trips start at C$330 per person return.

  • Chevron down What is the difference between Premium and Royal class on V2V?
  • Royal class is located on the upper deck, features highly personalized service, the best panoramic views, and includes a 3-course light meal, a welcome drink, and unlimited non-alcoholic beverages.

  • Chevron down When can I board the Ferry from downtown Vancouver to Victoria?
  • You can board the boat 30 minutes prior to departure. Boarding ends 10 minutes prior to departure.

  • Chevron down When can I board the Ferry from downtown Victoria to Vancouver?
  • You can board the boat 30 minutes prior to departure. Boarding ends 10 minutes prior to departure.

  • Chevron down What time should I be at the terminal for the downtown Vancouver to downtown Victoria Ferry?
  • We recommend that you arrive at the terminal in Vancouver or Victoria no later than 20 minutes prior to your scheduled departure.

  • Chevron down What do I do when I get to the V2V Terminal?
  • If you have a reservation with V2V, you will have received a confirmation document. This is a scannable code that you are asked to present prior to boarding the vessel.

  • Chevron down Can I bring luggage on the Ferry from downtown Vancouver to Victoria?
  • One piece of luggage of 50 pounds or less and one carry-on of 22 pounds or less are included in your fare.

  • Chevron down Can I bring luggage on the Ferry from downtown Victoria to Vancouver?
  • One piece of luggage of 50 pounds or less and one carry-on of 22 pounds or less are included in your fare.

  • Chevron down How much does additional luggage cost on the Ferry between Vancouver and Victoria?
  • Additional luggage or bulky items such as skis, golf clubs, and bikes will cost CA$25 per item. Your gate agent will be able to process any payments for additional luggage.

  • Chevron down Where will my luggage be stored on the Ferry between Vancouver and Victoria?
  • When you board, bring your luggage with you and hand it to one of our crew on board the boat. Your luggage is stored in the luggage hold at the rear of the vessel.

  • Chevron down Can I take my carry-on luggage with me to the seat on the Ferry between downtown Vancouver and downtown Victoria?
  • Carry-on luggage may need to be stored in the luggage area of the vessel due to space limitations in the cabin.

  • Chevron down Can I bring my bike on the Ferry between downtown Vancouver and downtown Victoria?
  • A maximum of 3 bikes per sailing will be accepted. To avoid disappointment please call before making your reservation and check on availability: 1-855-554-4679 or email at [email protected]

  • Chevron down Can I select my seat on the Ferry between downtown Vancouver and downtown Victoria?
  • If you have a seating preference, you can enter this information in the Special Requests field when you book online, and we will do our best to accommodate you.

  • Chevron down Can I select a specific seat number on the Ferry between downtown Vancouver and downtown Victoria?
  • If you are interested in specific seat numbers, you can also speak with one of our agents toll free at 1-855-554-4679 between the hours of 09:00 and 17:00.

  • Chevron down Are all seats reserved on the Ferry between downtown Vancouver and downtown Victoria?
  • Every passenger will have an assigned and reserved seat.

  • Chevron down Is the Ferry between downtown Vancouver and Victoria wheelchair accessible?
  • The main deck, Premium Class, is wheelchair accessible. Please let us know at the time of booking if you have any accessibility needs.

  • Chevron down Do I have to stay in my wheelchair while on the Ferry between downtown Vancouver and Victoria?
  • Our crew will provide assistance if you wish to transfer into one of our own seats.

  • Chevron down Can I stay in my wheelchair while on the Ferry between downtown Vancouver and Victoria?
  • If you wish to remain in your wheelchair, the crew needs to secure it to the deck in a specific row.

  • Chevron down How much is the fare for a child on the downtown Vancouver to Victoria Ferry?
  • Children 2 – 12 years old pay 50% of the fare. Infants under 2 years old travel for free and must sit on a parent’s lap.

  • Chevron down Can I bring a stroller on the Ferry between downtown Vancouver and downtown Victoria?
  • Strollers can be accommodated however will be placed in the luggage area of the vessel due to space limitations in the cabin.

  • Chevron down Can children travel by themselves on the Ferry between downtown Vancouver and Victoria?
  • We reserve the right not to transport any passenger under the age of 19 years, unless accompanied by an adult passenger.

  • Chevron down Can I bring my dog on to Ferry between downtown Vancouver and Victoria?
  • We are unable to accommodate dogs other than service animals.

  • Chevron down What is considered a service animal on the Ferry between downtown Vancouver and Victoria?
  • A service animal is any officially licensed guide dog or other animal individually trained to work or perform tasks for an individual with a disability.

  • Chevron down Do I need to produce an official certificate for my service animal on V2V?
  • At check-in the owner of the service animal must produce an official certificate according to the British Columbia Guide Dog and Service Dog Act.

  • Chevron down Can I bring my pet on the Ferry between downtown Vancouver and Victoria?
  • We are unable to accommodate pets other than service animals.

  • Chevron down Do I need identification for the Ferry between downtown Vancouver and Victoria?
  • You will not be required to show identification to board however for purchases of alcoholic beverages on-board two pieces of identification will be required, including one government-issued identification.

  • Chevron down Do I need identification to get the special rates from V2V?
  • Passengers taking advantage of special rates such as AAA, CAA, BCAA, Seniors, Vancouver Island Residents, Government or Armed Forces Rates, must show one government-issued identification or membership card.

  • Chevron down Where can I park if I want to go on the Ferry between Vancouver and Victoria?
  • Parking is available at the Vancouver Convention Centre West building at 1055 Canada Place. Information regarding pricing can be found at www.impark.com.

  • Chevron down Where can I park if I want to go on the Ferry between Victoria and Vancouver?
  • Underground parking is available at the Hotel Grand Pacific at 463 Belleville Street, across the road from our Terminal. Information regarding pricing can be found at www.robbinsparking.com.

  • Chevron down Can I get on the sundeck on V2V?
  • All passengers, regardless what class they are travelling in, are invited to the upper outside deck to enjoy a spectacular 360-degree view.

  • Chevron down Is there free WiFi on board the Ferry between downtown Vancouver and downtown Victoria?
  • Free WiFi is available for all passengers throughout the ship.

  • Chevron down Can I charge my phone on the Ferry between downtown Vancouver and downtown Victoria?
  • There are individual USB and international power outlets to charge electronic devices at each seat.

  • Chevron down Can we sit together as a family on the Ferry between downtown Vancouver and downtown Victoria?
  • Family-style seating with tables is available.

  • Chevron down Can I buy food on the Ferry between downtown Vancouver and downtown Victoria?
  • A selection of local cuisine and British Columbia beer, wine, cider, and non-alcoholic beverages are available for purchase.

  • Chevron down Can I buy alcohol on the Ferry between downtown Vancouver and downtown Victoria?
  • British Columbia produced beer, wine and cider are available for purchase.

  • Chevron down Can I buy food in Premium Class on the Ferry from Vancouver to Victoria?
  • À-la-carte food and snack options and non-alcoholic and alcoholic beverages are available for purchase.

  • Chevron down Can I smoke on V2V?
  • The V2V Empress is a smoke-free facility. There is no smoking of any sort allowed on the dock or on board at any time. This includes e-Cigarettes and Vapors.

  • Chevron down What is the V2V privacy policy?
  • You can find our privacy policy here.

  • Chevron down What are the V2V terms and conditions?
  • You can find our terms and conditions here.